Cookies

A ‘Cookie’ is a small file that is stored on your computer or mobile device by your web browser. Cookies allow websites to store information that is useful to remember beyond a single visit to a web page or site. Cookies help us to improve our site and to deliver a better service.

At www.phoenixmi.com we use cookies to:

  • Recognise you when you return to our site.
  • Personalise your experience of Phoenix
  • Record traffic levels through the site.

You are not obliged to accept cookies and you may modify your browser so that it will not accept cookies. However, if you do not accept cookies you will be unable to access subscriber-only content or personalise your experience of Phoenix.

Unless you have modified your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

In addition to cookies we also log each page you have visited on the site to help us understand which areas of the site are the most popular so we can improve our service to you in future.

We do not sell the information collected by cookies, nor do we disclose the information to third parties except if required to do so by law.

What cookies does Phoenix set in a visitor’s browser?

These cookies fall into two general categories:

  • Essential/necessary cookies: these cookies do not require consent.
  • Consent banner cookies: there are cookies included in the consent banner under GDPR

Specific cookie names and descriptions are listed below, as well as tracking information for the ads tool and cookies from third-party systems:

Essential/necessary cookies

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.

(Expires: 2 years)

__hs_do_not_track

This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.

(Expires: 2 years)

__hs_testcookie

This cookie is used to test whether the visitor has support for cookies enabled.

(Expires: Session cookie)

hs_ab_test

This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.

(Expires: Session cookie)

hs_lang_switcher_choice

This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).

<id>_key

When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.   

hs-messages-is-open (TTL 30 minutes)

This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity

hs-messages-hide-welcome-message (TTL 1 day)  

When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.

Consent banner cookies

__hstc

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

(Expires: 2 years)

hubspotutk

This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

(Expires: 10 years)

__hssc

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

(Expires: 30 min)

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

(Expires: None. Session cookie)

You can see a complete list of cookies set by HubSpot’s app here.