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Phoenix Payments Monitor®

The Phoenix Consumer Payments Monitor® has tracked consumer attitudes and behavior in the payments arena for over 10 years. The study provides a detailed inventory of payment products owned and payment services used — both traditional and emerging. The survey contains in-depth sections on point-of-sale purchases, bill payments, checking account activity, walk-up and in-person payments, telephone and online payments, bill payment channels, PayPal, mobile payments, electronic wallets, contactless cards and more. Companion studies also track business-to-business payments and small/medium/large biller trends.

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Our retention rates and lengths of engagement reflect our unwavering focus on surprising and delighting each and every customer, each and every time.