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Leslie Martin

Customer Experience

Leslie Martin has more than 25 years of research experience. She has worked with clients in a variety of industries to design, implement and apply research, with an emphasis on customer satisfaction, loyalty and performance improvement. Leslie works with clients to design solutions that are customized to their unique needs, while drawing on best practices from within and outside their industry. Prior to joining Phoenix Sterling, she was Research Director for PSI Global, a subsidiary of National Family Opinion (NFO), later acquired by TNS. At PSI Global, she directed all activities of a nationally syndicated research program devoted to studying the financial attitudes, behaviors and preferences of U.S. consumers. She also managed proprietary consulting engagements in the area of retail financial services. Leslie is a focus group moderator, has been a guest speaker at numerous industry and client conferences and holds the Professional Researcher Certification (PRC) from the Marketing Research Association. Leslie has a Bachelor of Science Degree in Business Administration from the University of Central Florida and a Master’s Degree in Business Administration from the University of South Florida, where she also taught business statistics.

Leadership team

Allen R. DeCotiis, Ph.D.

Chairman and Chief Executive Officer

Martha Rea

President and Chief Research Officer

Scott A. Spry, MBA

Chief Operating Officer

Sanford M. Schwartz, Ph.D.

Advisor to the Chairman

Elizabeth L. Trachte, MA

Chief Financial Officer

Heather Still

EVP Human Resources and Chief Privacy Officer

Andrew Grant

Head of Europe Operations

Pritica Hogg

Regional Managing Director - Asia Pacific

Brian Maraone, MBA


Jaime Hodges

Communications and Brand

Leslie Martin

Customer Experience

Mark Willard

Customer Experience

Neal Chambliss

Financial Services / Innovation & Analytics

Anne-Marie Duffy

Financial Services / Communications & Brand

Andrew Scott


Steve Wakefield


Edye Twer


Lane H. Mann, MBA

Agency Partnerships

Bill McCracken

Synergistics Syndicated Financial Reports

John Schiela, MBA


John Antonello

Travel & Leisure / CPG / Multicultural

David M. Thompson

Affluent & Wealth