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Neal Chambliss

EVP Research, Marketing Consulting

Neal has over 25 years’ of extensive experience in market research, business strategy development, customer loyalty/satisfaction measurement, product development, market segmentation, customer retention/acquisition, and market modeling. He has managed a number of large studies for institutions providing wealth management to HNW clients and has worked with clients developing new payments and financial accounts.

Prior to joining Phoenix, Neal was a Managing Director at Furash & Company (now Capital Performance Group), a Washington DC-based management consulting firm, and was Senior Vice President of PSI Global, where he was in charge of the firm’s research and consulting efforts.

Neal is the past Chairperson and Steering Committee Member for NACHA’s Bill Payment Council (’94-’95), served on the BAI Banking School Faculty (’95 & ’97), and has spoken at numerous banking industry conferences over the years.

Neal has an MS in Marketing Communications from Florida State University.

Leadership team

Allen R. DeCotiis, Ph.D.

Chairman and Chief Executive Officer

Martha Rea

President and Chief Research Officer

Scott A. Spry, MBA

Chief Operating Officer

Elizabeth L. Trachte, MA

Chief Financial Officer

Tamil Selvan

Chief Technology Officer

Heather Still

Chief People and Culture Officer

Neal Chambliss

EVP Research, Marketing Consulting

Anne-Marie Duffy

EVP, Communications & Brand Insights

Paul Kultgen

EVP, Brand Effect Marketing Performance

Andrew Grant

Head of Europe Operations

Brian Maraone, MBA


Mark Willard

Customer Experience

Steve Wakefield

Health / Advanced Analytics

Edye Twer


John Antonello

Travel & Leisure / CPG / Multicultural

Jim Berridge


Florian Thielecke

Client Service, Europe

Michele Orlick

Networks & Media

Kevin Meixner