Financial Services / Innovation & Analytics
Neal has over 25 years’ of extensive experience in market research, business strategy development, customer loyalty/satisfaction measurement, product development, market segmentation, customer retention/acquisition, and market modeling. He has managed a number of large studies for institutions providing wealth management to HNW clients and has worked with clients developing new payments and financial accounts.
Prior to joining Phoenix, Neal was a Managing Director at Furash & Company (now Capital Performance Group), a Washington DC-based management consulting firm, and was Senior Vice President of PSI Global, where he was in charge of the firm’s research and consulting efforts.
Neal is the past Chairperson and Steering Committee Member for NACHA’s Bill Payment Council (’94-’95), served on the BAI Banking School Faculty (’95 & ’97), and has spoken at numerous banking industry conferences over the years.
Neal has an MS in Marketing Communications from Florida State University.