Our Work Speaks For Itself

We have a trove of stories reflecting our use of innovative research techniques, and creative study designs, which, when coupled with market understanding deliver great outcomes for our clients.

Solutions? We’ve got them.

Our solutions Communications & Brand, Customer Experience, and Innovation & Analytics enable you to set differentiating customer expectations, understand how you are delivering against those expectations and understand how to win in the marketplace.

Doctor tools and laptop layed out on blue table

Campaign Measurement

Enhancing Ad tracking to get the most out of your campaign

Pink hotel building

Brand Health Research

On-going intelligence on brand performance


Brand Transference

National radio broadcast company: Proving the value of its stations and DJ personalities


Customer Segmentation / Targeting

Measuring in-language vs. English only advertising and the impact of celebrities


Ad Tracking

Finding evidence of improved brand positioning and image with Sponsorship


Brand Health Tracker

Recurring study used to drive business change and measure impact


Advanced Analytics

Complex product needs research creativity to educate respondents


Concept / Product Development

Taking a consumer tech product into the professional market


Sponsorship Study

Rapid turn-around evaluates sponsorship value


Attitude and Usage / Market Landscape

Identify key attributes of TV networks


Customer Experience / Satisfaction

Retail testing to improve toy sales


Program Testing

Program Testing for Selecting Pilots


Media Ad Testing

Fast, efficient promotion test with PromoPi

neon type

Creative & Copy Testing

Annual copy test delivers continual improvement in customer brochures

Shopping carts lined up on a brick wall

Employer Brand

Employer Brand Tracking Enhances Talent Recruitment


Direct Mail Testing

Understanding how recipients process mail increases sales effectiveness


Brand Building & Tracking

Combining qual and quant research to optimize a master brand strategy against diverse audiences


Sponsorship Study

Driving awareness and engagement from sponsorship


Cross Media / Campaign Evaluation

Reinventing the automotive manufacturer


Creative & Copy Testing

Finding the optimal messages for a new product story with Phoenix MI StoryBuilder

Solutions? We’ve got them.

Our solutions Communications & Brand, Customer Experience, and Innovation & Analytics enable you to set differentiating customer expectations, understand how you are delivering against those expectations and understand how to win in the marketplace.

Doctor holding x-ray

Patient Experience

Going beyond customer SAT data to understand the full hospital patient experience

Glass Windows on Building Side

Organizational Readiness

Using Process Mapping to Align the Business

Casino slot machines

Transactional CX

Enabling a CX Focus From Front Line to C-suite

people riding escalator

Relationship Surveys

A Strategic View Leads to the Right Priorities

Man looking at laptop with graph on screen

Journey Mapping

Understand the Journey to Improve Effectiveness

Hanging an Lanterns

Lost Sales

Identifying Potential Defectors Closes Back Door


ROI Analysis/Customer Journey

Modeling Proves Return On CX Investment

Pink hotel building

Brand Health Research

On-going intelligence on brand performance


Key Driver Analysis

Digging into the drivers for digital movie rentals and sales


Product / Service Innovation

Predicting real world success for online sales


Customer Experience

Understanding the Mobile Journey through creative analytics


Concept / Product Development

Taking a consumer tech product into the professional market


Sponsorship Study

Rapid turn-around evaluates sponsorship value


Attitude and Usage / Market Landscape

Identify key attributes of TV networks


Customer Experience / Satisfaction

Retail testing to improve toy sales


Program Testing

Program Testing for Selecting Pilots


Patient Journey

Landscape survey for OTC product identifies share loss points


Attitude and Usage / Market Landscape

Clinical materials on product efficacy significantly increased product interest


Loyalty & Satisfaction

Targeting increases purchase of guide leisure tours


Attitude and Usage / Market Landscape

Telephone interviews with decision-makers in emerging market yields differentiated bank positioning


Customer Experience / Satisfaction

Improved ATM signage leads to better customer experience


Customer Experience

Qualitative research helped a bank align service with expectations for premium-level customers


Attitude & Usage / Market Diagnostics

SWOT analysis identified product improvements, created product bundles, and targeted key competitors’ small business customers


Target Marketing

Research informs cross-selling strategies for short-term and longer-term sales


Concept / Product Development

Determining the potential for success of a new restaurant design


Customer Segmentation / Targeting

Mixed methodologies profile the global affluent segment across multiple countries

Solutions? We’ve got them.

Our solutions Communications & Brand, Customer Experience, and Innovation & Analytics enable you to set differentiating customer expectations, understand how you are delivering against those expectations and understand how to win in the marketplace.

Industry Expertise? We’ve got it.

Our team members have deep industry expertise, excellent research skills and great marketing sense. Which means you receive on-point guidance to drive increased revenue, profitability and market share.

BANKING

Card

Insurance

Industry Expertise? We’ve got it.

Our team members have deep industry expertise, excellent research skills and great marketing sense. Which means you receive on-point guidance to drive increased revenue, profitability and market share.

Put us to work for you!

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