See for yourself how we are able to apply decades of experience and bright minds, meld research and technology together, and optimize the customer experience for our clients

We designed our platform to support CX programs, not to be the program

Doctor holding x-ray

Patient Experience

Going beyond customer SAT data to understand the full hospital patient experience

Glass Windows on Building Side

Organizational Readiness

Using Process Mapping to Align the Business

Casino slot machines

Transactional CX

Enabling a CX Focus From Front Line to C-suite

people riding escalator

Relationship Surveys

A Strategic View Leads to the Right Priorities

Man looking at laptop with graph on screen

Journey Mapping

Understand the Journey to Improve Effectiveness

Hanging an Lanterns

Lost Sales

Identifying Potential Defectors Closes Back Door


ROI Analysis/Customer Journey

Modeling Proves Return On CX Investment

Pink hotel building

Brand Health Research

On-going intelligence on brand performance


Key Driver Analysis

Digging into the drivers for digital movie rentals and sales


Product / Service Innovation

Predicting real world success for online sales


Customer Experience

Understanding the Mobile Journey through creative analytics


Concept / Product Development

Taking a consumer tech product into the professional market


Sponsorship Study

Rapid turn-around evaluates sponsorship value


Attitude and Usage / Market Landscape

Identify key attributes of TV networks


Customer Experience / Satisfaction

Retail testing to improve toy sales


Program Testing

Program Testing for Selecting Pilots


Patient Journey

Landscape survey for OTC product identifies share loss points


Attitude and Usage / Market Landscape

Clinical materials on product efficacy significantly increased product interest


Loyalty & Satisfaction

Targeting increases purchase of guide leisure tours


Attitude and Usage / Market Landscape

Telephone interviews with decision-makers in emerging market yields differentiated bank positioning


Customer Experience / Satisfaction

Improved ATM signage leads to better customer experience


Customer Experience

Qualitative research helped a bank align service with expectations for premium-level customers


Attitude & Usage / Market Diagnostics

SWOT analysis identified product improvements, created product bundles, and targeted key competitors’ small business customers


Target Marketing

Research informs cross-selling strategies for short-term and longer-term sales


Concept / Product Development

Determining the potential for success of a new restaurant design


Customer Segmentation / Targeting

Mixed methodologies profile the global affluent segment across multiple countries

Our retention rates and lengths of engagement reflect our unwavering focus on surprising and delighting each and every customer, each and every time.
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