Case Studies

customer experience

See for yourself how we are able to apply decades of experience and bright minds, meld research and technology together, and optimize the customer experience for our clients

We designed our platform to support CX programs, not to be the program

A man sits alone at a slot machine in a casino

CX Competitive Advantage

The gaming & hospitality industry published guidelines to keep customers safe, but our client begged the question – is that enough?

 String lights hanging against a dark background

Customer Journey

The client was unsure of how to best approach this challenge and provided Phoenix an opportunity to propose a solution.

Consistency in CX

Consistency is key to loyalty and creating an environment where teams can easily understand how they perform relative to their own goals ensures that performance stays consistent throughout the organization.

Competitive Customer Experience (CCX)

Understand what true brand position looks like

 Doctor holding x-ray

Patient Experience

Going beyond customer SAT data to understand the full hospital patient experience

Customer Experience

Understanding the Mobile Journey through creative analytics

Concept / Product Development

Taking a consumer tech product into the professional market

Customer Experience / Satisfaction

Retail testing to improve toy sales

Attitude and Usage / Market Landscape

Telephone interviews with decision-makers in emerging market yields differentiated bank positioning

Target Marketing

Research informs cross-selling strategies for short-term and longer-term sales

Our retention rates and lengths of engagement reflect our unwavering focus on surprising and delighting each and every customer, each and every time.
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