See for yourself how we are able to apply decades of experience and bright minds, meld research and technology together, and optimize the customer experience for our clients

We designed our platform to support CX programs, not to be the program

Doctor holding x-ray

Patient Experience

Going beyond customer SAT data to understand the full hospital patient experience

 Glass Windows on Building Side

Organizational Readiness

Using Process Mapping to Align the Business

 Casino slot machines

Transactional CX

Enabling a CX Focus From Front Line to C-suite

 people riding escalator

Relationship Surveys

A Strategic View Leads to the Right Priorities

 Man looking at laptop with graph on screen

Journey Mapping

Understand the Journey to Improve Effectiveness

Hanging an Lanterns

Lost Sales

Identifying Potential Defectors Closes Back Door

ROI Analysis/Customer Journey

Modeling Proves Return On CX Investment

 Pink hotel building

Brand Health Research

On-going intelligence on brand performance

Key Driver Analysis

Digging into the drivers for digital movie rentals and sales

Product / Service Innovation

Predicting real world success for online sales

Customer Experience

Understanding the Mobile Journey through creative analytics

Concept / Product Development

Taking a consumer tech product into the professional market

Sponsorship Study

Rapid turn-around evaluates sponsorship value

Attitude and Usage / Market Landscape

Identify key attributes of TV networks

Customer Experience / Satisfaction

Retail testing to improve toy sales

Program Testing

Program Testing for Selecting Pilots

Patient Journey

Landscape survey for OTC product identifies share loss points

Attitude and Usage / Market Landscape

Clinical materials on product efficacy significantly increased product interest

Loyalty & Satisfaction

Targeting increases purchase of guide leisure tours

Attitude and Usage / Market Landscape

Telephone interviews with decision-makers in emerging market yields differentiated bank positioning

Customer Experience / Satisfaction

Improved ATM signage leads to better customer experience

Customer Experience

Qualitative research helped a bank align service with expectations for premium-level customers

Attitude & Usage / Market Diagnostics

SWOT analysis identified product improvements, created product bundles, and targeted key competitors’ small business customers

Target Marketing

Research informs cross-selling strategies for short-term and longer-term sales

Concept / Product Development

Determining the potential for success of a new restaurant design

Customer Segmentation / Targeting

Mixed methodologies profile the global affluent segment across multiple countries

Our retention rates and lengths of engagement reflect our unwavering focus on surprising and delighting each and every customer, each and every time.
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